AGL Energy

Dishonest advertisements! I started on a plan that didn't have the speed they promised. I had to speak to four people before someone figured out why and admitted I shouldn't have been put on that plan. The lady understood AGL had done something wrong and made it right by crediting me for previous months because the lower plan was lower-priced than what I had been advised to choose. She sorted out NBN fibre for me to get installed so I can have faster speed up to 100/20. Even though the NBN took a while to sort out, I still had to pay the same price. I called again to request a price reduction, but they claimed they couldn't because according to them, the lower plan had never been priced lower; that wasn't true. Either the other lady managed to lower the price previously, or she knew the system was corrupt.

I finally received NBN but had to call back because the speed did not match what I'd been promised. They informed me that it's not the WiFi speed that you're paying for at 100/20, it's the Ethernet speed and that's why it was slow even after the NBN installation. They said they can't do anything about it and that I need to connect it to Ethernet for faster speed all the time. To me, that's incorrect and amounts to dishonest advertising. Moreover, my friends and family with other companies get the promised speed with WiFi, not just Ethernet connections.

There was also an incorrect order for routers which resulted in incorrect charges. One lady told me to keep paying $86.50 instead of the previous price and to pay it on the 28th. But it turns out, I was getting late payment fees due to this misinformation. The math didn't add up with what I owed, $24.50, even when taking the $10 late payment fees into account. When I called to clarify, one guy claimed he couldn't help and asked me to call back the next day. When I did and found the same results, it seemed like the lady didn't care either, so I requested to speak to a manager for clarification. She hung up on me, not the first time AGL has done this. So I had to call back and learned that she didn't do what she promised. Finally got to speak to a manager, and he didn't do much either but promised to do something about the poor conduct of his employees and apologized. When I asked for clarification about the $24.50 charge, the guy claimed it was from a previous balance. I explained that I was told to pay $86.50 and ignore the higher payments, but there were no notes to clarify or credit.

In conclusion, there are lots of phone calls to people who don't want to be there, frequent lies, claims that you need to call back, and hang-ups. There are also dishonest advertisements and poor communication within the company.

If there was a negative star option, I would chose that. For 3 times, after trying to set a fortnight payment plan AGL takes my money with random direct debits that were NOT approved.

This meant that during new year I had no money to pay my mortgage and buy food. When asking for the refund it takes 3 to 5 biz days. It is outrageous!! As I type this, once again they took money from my bank account and the way I discovered was when I tried to pay for my groceries and the counter said I had insufficient funds.

The humiliation I had to pass because of this company is ridiculous! Run from it!

As soon as I get my refund this time, I am out! They are thieves!

AGL CUSTOMERS BEWARE. As an AGL customer, soon not to be, I received an email from them stating that from 1/5/23 anyone Australia wide who is receiving a State Government Feed In Tariff, will no longer receive a Feed In Tariff from AGL We have 2 properties, both on exactly the same plan and also with AGL, but as our second property does not receive a State Government Feed In Tariff so it wont be affected.

As the Government Feed In Tariff has absolutely nothing to do with AGL, and the fact that they don't contribute a single cent towards it, I ask why are AGL penalizing customers that have it. This is blatantly a sneaky money grab and I hope that when people become aware of what these *** are doing, they walk as well. I believe that in time,AGL will do away with paying any feed in tariffs at all, and like in my case where our second property produces more power than we use, this will mean that the excess power that your property produces, will go back to AGL for free, and then they will on sell it at full retail to customers. Stick it up your *** AGL, your dirty underhanded tactics will be exposed for all to see, and then you can reap the criticism and loss of business you deserve.

Challenge this story AGL and tell everyone that it's not true. CAN'T CAN YO

I really dont know what happened? It is not a problem from my side. I pay each bill gas electricity and internet whatever they send me paid them in time.

The problem is with AGL why not they send me a bill of what happened? Now I got socked that I have outsatnading left? This is *** for me.

Will u please find all bill that is issue, so that u can find what really happened,?

AGL has socked me in insane to make it intense to reduce my credit history. I again ask you investigate all bill for me why they do such. It is not an error , an intense plan to make my credit history bad. Let them investigate all. I dont do such thing with people, as I respect people as being GOD.

Such intense behavior made me force to change their suppply energy .

And very soon I will be out from all energy with them.

Very intense insane for me.

Thanks

Yours sincerely

Dipendra Sharma